Frequently asked questions and answers

Registration

Q: How can I register for the test?
A: Registration is done online only. Please bear in mind that the availability is different for IELTS on paper and IELTS on computer tests. You can see all available test dates if you click on “Book now” next to the desired test format.

Q: Why can’t I see more dates for the IELTS Academic or IELTS General Training test?
A: Check if you are currently looking at IELTS on paper test dates only. IELTS on the computer is administered more often than IELTS on paper, and you can check the dates for it via this link.

Q: Do I need an ID for registration?
A: Yes, during the registration process you will need to upload a scanned or photographed ID. The details you list in the registration form should be identical to the ones listed on the ID, which you must have on you on the test date. Serbian citizens can use either their national ID card or their passport for registration. Test Takers who are not citizens of the country where the test is administered must use a valid passport for this purpose.

Q: How can I upload my ID after registration?
A: If you have registered for IELTS on your computer, please log into the Test Taker Portal, click on your test date, and then click the Test Taker tab. Please click the notification “You need to upload identification document” and follow the instructions on how to upload your ID. If you have registered for IELTS on paper, please send us your scanned or photographed ID to examinations@britishcouncil.rs.

After the registration

Q: When will I get my schedule?
A: If you have applied for IELTS on your computer, you have already created your schedule and it has been sent to you via email. If you have applied for an IELTS on paper, the schedule will be sent to you seven to ten days before the test date.

Q: How can I pay for the test?
A: Check the answers to the frequently asked questions regarding payment in the “Payment“ section.

Q: How can I share my results with an organization?
A: During registration, you can list up to five organizations to share your results with after the results have been released. If the desired organization is one of those with access to the IELTS Test Report Form Verification Service, we will share the results with them online. If they are not, we will send them a verified copy via mail, free of charge. It is possible to request this service from us via email up until the results have been published. Requests for additional Test Report Form(s) after the results have been released will be charged accordingly. Please see further information in the “After the test“ section.

Q: When should I arrive at the test location?
A: The registration starts about 30 minutes before the test start time. Remember to bring the ID you used for registration. Good luck!

Q: My Speaking test is at the British Council office. How far away is the test centre used for my other test parts for IELTS on computer?
A: Don’t worry – the distance between the two location is a 25-minute walk. The schedule has been devised in a way that each Test Taker has enough time to reach the test location in time, no matter the test location.

Q: I would like to lodge a complaint regarding the test administration. How can I do that?
A: We are sad to hear that you feel the need to lodge a complaint. If you wish to do it, you can do so only on the test day by approaching our staff at the location.

After the test

Q: When can I expect to see my results?
A: If you took IELTS on computer, the results will be published on the Test Taker Portal one to five days from the test date. If you took IELTS on paper, the results will be published on the Test Taker Portal 13 days from the test date. After the results have been published, Test Report Form is sent the following day via post to the address you listed in the registration form.

Q: How can I change the delivery address?
A: Please send us information about your new delivery address to examinations@britishcouncil.rs. This change is only possible up until the results have been published.

Q: I am not satisfied with my results. How can I start the Enquiry on Results process?
A: You can start the Enquiry on Results process up to four weeks from the date when the results were published. The process entails reviewing your answers, but please bear in mind that it does not offer you an insight into your answers. Please fill out the Enquiry on Results form and make a payment for the amount of 10000 RSD. The fee can be used for reviewing one, more, or all test parts. The outcome will be in within one to three weeks. The score can remain the same or improve. If the score has improved, you should send us your current Test Report Form, and we will issue a new, updated Test Report Form. The fee would also be refunded in this case.

Q: How can I share my results with an organisation?
A: We advise Test Takers to keep the copy we have sent to them and to just make it available for viewing, as Test Takers can receive only one Test Report Form after taking the test. If you wish to officially share your results with an organisation, please send us a filled out Additional Test Report Form. We will then check if the desired organisation is one of those with access to the IELTS Test Report Form Verification Service and share the results with them online, if they are. If they are not, we can issue an additional Test Report Form and send it to them via mail (1000 RSD per form) or DHL courier service (3000 RSD per form). 

Q: I took IELTS more than two years ago. How can I get my Test Report Form now?
A: IELTS Test Report Forms are valid for two years from the test date. After this period has expired, it is not possible to issue any kind of confirmation regarding the test that took place.

Q: How can I check why my Test Report Form has not been delivered yet?
A: Please contact us so that we can share the tracking information with you. If the Test Report Form has been returned to our office in the meantime, we will contact you. 

Q: How can I pay for IELTS on computer?
A: Payment can be done via Test Taker Portal, within three days from the registration date.

Q: How can I pay for IELTS on paper?
A: Payment can be done via Test Taker Portal, within five days from the registration date.

Q: What will happen if I don’t pay in due time?
A: All unpaid registrations will be deleted from the system, if the payment is not done in due time.

Q: How can I get a payment confirmation?
A: If you paid via credit card, you should have already received a confirmation email. If you paid via invoice, you will receive a confirmation email as soon as the payment has become visible in our bank statement.

Q: Can I use ebanking for payment?
A: No. Please read more about paying via invoice in the “Paying via invoice“ section.

Q: I am having difficulties with paying online. What should I do?
A: Try erasing your browser’s cache, and then try paying again. Please bear in mind that you only have three attempts for paying online. If you encounter the same difficulty during your second try, please make a screenshot and send it to examinations@britishcouncil.rs.

Registration

Q: How can I register for the exam?
A: Registration is done online only, during the registration period or extended registration period.

Q: What are the dates and fees for the exams?
A: You can check the available dates and the exam fees via this link.

Q: How can I pay for the test?
A: Check the answers to the frequently asked questions regarding payment in the “Payment“ section.

After the registration

Q: When will I get my schedule?
A: The schedule will be sent to candidates via email, approximately two weeks before the test date, or to the school’s email if they have done the registration in your name.

Test day

Q: When should I arrive at the test location?
A: The registration starts about 30 minutes before the test start time. Remember to bring your ID with you. Good luck!

Q: I would like to lodge a complaint regarding the test administration. How can I do that?
A: We are sad to hear that you feel the need to lodge a complaint. Our staff does their best to make sure everything goes well. If you still wish to make a complaint, you can do so only on the test day by approaching our staff at the location.

After the test

Q: When can I expect to see my results?
A: If you took a computer based exam, the results will be published on the candidate portal within two to three weeks. If you took a paper based exam, the results will be published on the candidate portal within four to six weeks.  

Q: When can I get my certificate?
A: Certificates usually become available for collection after four to eight weeks from when the results were published. Once they are ready, the candidates, or the language schools that registered their candidates, will be informed via email of the available collection options. 

Q: How can I check why the certificate you sent me has not been delivered yet?
A: Please contact us so that we can share the tracking information with you. If the Test Report Form has been returned to our office in the meantime, we will contact you.

Q: I am not satisfied with my results. How can I start the Enquiry on Results process?
A: If you wish to start the Enquiry on Results process, the British Council needs to request this in your stead. The process consists of two phases – a clerical re-check (compulsory for all candidates who wish to start the process), and a re-mark of all written papers. Please contact us as soon as possible so that we can provide further instructions. Bear in mind that each exam has its own set date up to which it is possible to start this process.

Cambridge English

Q: How can I pay via credit card for a Cambridge English exam?
A: You can make the online payment during the registration process, or after the registration is finished. In case you wish to make the payment afterwards, please contact us via examinations@britishcouncil.rs and we will issue a link for online payment. You can use a Visa or Master card.

Q: I chose the Pay Offline option. How can I make a payment?
A: At this time, it is only possible to pay via invoice. Please learn more of this option in the “Pay via invoice“ section. If you would now like to pay via credit card, please send us a request at examinations@britishcouncil.rs.

Q: I chose Pay Offline, but I would actually like to pay via credit card online. How can I do it?
A: Please contact us at examinations@britishcouncil.rs so that we can send you the online payment link.

Q: How can I get a payment confirmation?
A: If you paid via credit card, you should have already received a confirmation email. If you paid via invoice, you will receive a confirmation email as soon as the payment has become visible in our bank statement.

Q: Can I use ebanking for payment?
A: No. Please read more about paying via invoice in the “Paying via invoice“ section.

Q: What will happen if I don’t pay in due time?
A: All unpaid registrations will be deleted from the system, if the payment is not done in due time, or if the registration period has ended.

Q: There is an added fee of 4000 RSD. Why?
A: Registration is done within a predefined registration period. Once the registration period has ended, it can be extended, but there is an added late fee for the amount of 4000 RSD.

Q: I need help with my visa/documents/flight to the UK.
A: The British Council is the UK’s international organisation for cultural relations and educational opportunities. Our activities are focused on the fields of arts and culture, English language, education, and civil society. For that reason, we cannot assist with questions related to visas, obtaining or renewing official documents, or providing advice regarding travel through or within the UK. We suggest reaching out to the embassy (+381113060900), or visiting one of these websites: TLScontact, GOV.uk.